Terms & Conditions

Payment Options

We can accept payment by credit/debit cards (Visa, Mastercard, Electron, Maestro, and Solo) or postal order (made payable to Trusted Nature Limited). We also accept cheques made payable toTrusted Nature Limited. All payments will be cleared through our bank before goods are dispatched.

Order Confirmation

A confirmation email is automatically sent to the email address that you gave with your order. If you do not receive a confirmation email, check your spam filter. Please email us if you have any queries regarding your order.

Returns

We regret, for reasons of hygiene, goods cannot be exchanged. We suggest you try the trial size perfumes and aftershaves before purchasing larger bottles.

Order Cancellation Charges

Orders cannot be cancelled once dispatched.

Security

All credit and debit transactions are processed using Sage Pay. Before being asked for your credit card information you will be transferred to Sage Pay’s secure server. Sage Pay use the 3-D Secure protocol for added security, so Visa and MasterCard customers will be given the opportunity to register and/or enter their pin numbers. No card information is stored on our site.

Postage and Packing Charges

Postage is charged at £2.99 and is sent with Royal Mail & DPD to every UK postcode (additional charged may apply to Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland)

Delivery

We offer home delivery to every UK postcode (additional charged may apply to Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland)

Returns Procedure, Refunds and Exchanges

We regret that for reasons of hygiene, goods cannot be exchanged. We suggest you try the trial size perfumes and aftershaves before purchasing larger bottles. We are happy to exchange goods only if damaged or faulty. Goods need to be returned in their original packaging with a note of explanation.

Please note that from time to time certain ingredients used in our perfumes may become unavailable necessitating slight modifications to formulae. There may also be a variation in the colour of a fragrance from batch to batch. This is because we use a large proportion of natural essential oils, which can vary considerably in colour from harvest to harvest.

GDPR / Privacy Policy

Please see our Privacy Policy for all details relating to your privacy, and how we store data.